Returns & Exchanges

At Lenox Corporation, we stand behind the artistry and quality of our products; if you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a full refund. Items must be in their original packaging and unused condition to qualify for a return.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Shipping Label

  Once your request is authorized, download and print the prepaid return shipping label provided via email.

• 3.
  Pack Your Items

  Securely pack the products in their original Lenox gift boxes and shipping cartons to prevent breakage during transit.

• 4.
  Drop Off and Track

  Deliver your package to the designated carrier location and keep your tracking receipt until your refund is processed.